If you’re having trouble setting up your Traintrackr, confirming that your Wi-Fi network meets Traintrackr’s compatibility requirements can help resolve connection issues. This guide explains the differences between single-band and dual-band networks, how band steering can impact setup, and offers troubleshooting steps for adjusting router settings to ensure a stable 2.4 GHz connection for your Traintrackr.
Wi-Fi Signal Basics: 2.4 GHz vs. 5 GHz & Single-band vs. Dual-band
Wi-Fi routers communicate over 2.4 GHz or 5 GHz signals. Like many smart home or IoT devices, Traintrackr connects exclusively to 2.4 GHz Wi-Fi, which typically offers better range but lower speeds than 5 GHz. Most modern routers are dual-band, creating both 2.4 GHz and 5 GHz networks. However, some routers only broadcast a single 2.4 GHz or 5 GHz signal.
If your network name doesn’t appear during Traintrackr setup, confirm that your router broadcasts a 2.4 GHz signal. Traintrackr products cannot connect to 5 GHz networks, so if your network doesn’t appear during the “scan” step, Traintrackr won’t connect even if you manually enter network credentials.
Dual-band Routers: Separate vs. Combined Networks
Some dual-band routers create separate network names (SSIDs) for the 2.4 GHz and 5 GHz bands, allowing you to connect specifically to the 2.4 GHz network during setup. Other dual-band routers combine these signals into a single SSID and automatically direct devices to either the 2.4 GHz or 5 GHz band based on load and performance. This feature, known as “band steering” (also called “smart connect” or “intelligent band selection”), may need adjusting for Traintrackr setup.
Troubleshooting Band Steering Connectivity Issues
Traintrackr can usually connect to routers with combined networks, but band steering may cause connectivity issues if the router defaults to the 5 GHz band. Because Traintrackr requires a 2.4 GHz connection, redirection to 5 GHz can result in disconnection. Here are options to troubleshoot this issue:
- Assign Traintrackr to the 2.4 GHz Band
Some routers allow you to set connectivity preferences for specific devices. If available, assign the Traintrackr to the 2.4 GHz band or disable band steering for Traintrackr only. This often requires identifying the Traintrackr’s MAC address (see instructions here) and allows other devices to benefit from band steering. - Create a 2.4 GHz-Only Guest Network
If assigning device preferences isn’t possible, create an additional network (e.g., a guest network) that broadcasts only on the 2.4 GHz band. This setup lets your router maintain dual-band functionality while offering a dedicated 2.4 GHz connection for Traintrackr. - Disable Band Steering Temporarily
If the above options are unavailable, disable the band steering feature altogether. This prevents all devices from being redirected between bands. After disabling, try reconnecting Traintrackr. If it successfully connects, you may re-enable band steering; however, Traintrackr may lose connection in the future when band steering is active. - Separate Dual-Band Networks into Individual SSIDs
As a final option, separate your combined network into distinct 2.4 GHz and 5 GHz SSIDs. Note that changing SSIDs may temporarily disconnect devices on your network. After separation, reattempt the Traintrackr setup on the new 2.4 GHz network.
Each troubleshooting step may vary by router model. Some settings may be accessible via your router’s app or through a web portal using your router’s IP address. Contact your ISP or router manufacturer for assistance if needed.